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Term of use
I. General terms of the Commercial Conditions, Definitions
1.1 General terms of the Commercial Conditions
1.1.1 The Commercial Conditions for the use of a payment account within Changex (hereinafter referred to as the “Commercial Conditions”) regulate the mutual rights and obligations of the payment service provider, the company Changex., , (hereinafter referred to as the Changex System) and the Clients using payment services provided by the Changex System (hereinafter referred to as the “Сlient Account”).
1.1.2 By accepting and agreeing with General Terms and Conditions the Client accepts the contract and the establishment of the Client’s Account (the "Agreement").
1.1.3 The Commercial Conditions determine in more detail the content of the Contract in accordance with the provisions of §1751 Law № 89/2012, the Commercial Code of the Australia , as amended, and regulate, in particular, the mutual rights and obligations of the contracting parties.
1.1.4 The Contracting Parties undertake to sign the Contract and state that, at the time of the Contract, they know the current Commercial Conditions and that they express their unconditional agreement to the content of these conditions. The Contracting Parties undertake to be guided in the wording of the Commercial Conditions, which are up-to-date at the time of the signing of the Contract. The text of the Commercial Conditions is published on the Internet, at the website www.Changex.ir. The printed version of the Commercial Conditions is available at the location of the company Changex.
1.2.1 The "Provider" is the company Changex., and is the operator of the Changex payment system. The Changex Payment System, hereinafter referred to as "Changex", as well as the "System". Access to the System and the client account is by means of a computer interface (hereinafter referred to as the "web interface").
1.2.2 The "Сlient Account" is a payment account for the acceptance and management of fiat money and Bitcoin and is used to provide payment services according to the provisions of §3 Law № 284/2009, the Code on payments.
1.2.3 The "Recipient" is a legal entity or individual who receives payments for goods and services, as well as other money transfers ongoing through the client’s account (hereinafter referred to only as "Payments"). The payments relate to invoices or other payment orders received from the Clients.
1.2.4 The "Client" is a person or legal entity who, based on the Сontract with the Provider, uses the Client Account when making payments to the Recipients.
1.2.5 The "Bitcoin transaction" means the exchange of virtual money Bitcoins to other currency and its further use for the settlement of invoices and other payment orders. Reverse exchange of Bitcoins from the Changex System to the Client is not allowed.
1.2.6 The "Cancellation of a client account" is the settlement of liabilities and claims between the Client and the Provider in accordance with all requirements and obligations arising under and in connection with the use of this account, in the manner set out in the Commercial Conditions.
1.2.7 The "Payment" means any transaction that Client wishes to perform by means of a client account, and which is carried out under the conditions stated below.
II. Payments made through the customer account
2.1 The Provider has the right to manage the client's account only in accordance with and pursuant to the Holder guidelines, as well as under the Contract and the Commercial conditions. The Client has the right to use the client’s account only in accordance with contracts, commercial conditions and principles specified on the Internet on the web-site www.Changex.ir
2.2 The Client has the right to demand, via the Provider, to carry out the client account transactions, which are described in the Commercial Conditions or on the website www.Changex.ir, primarily the settlement of invoices and other payment orders. Payments can be made only in the manner specified in the Commercial Conditions or on the relevant website.
2.3 If the Client requires a transaction, the amount of which is higher than the balance on the client account, the Provider will refuse to comply with this requirement and inform the Client of such refusal or appeal to the Client to top up his account.
2.4 If the Client requires a Bitcoin transaction, which has not been approved by the Changex System, the Provider will refuse to comply with this requirement and inform the Client of such refusal.
2.5 The Changex System may not approve any payment transaction or Bitcoin transaction it finds suspicious or breaking the rules stated by the Provider.
2.6 The Changex System provides the most streamlined process of acquisition, implementation and performance of certain transactions in the system. The Client has the right to use the Changex System only for payment services specified in §3 Law № 284/2009, the Code on payments and only for fully transparent and legal purposes.
III. Opening and using a payment account in the Changex System
3.1 The Client's registration and payment order is made through the website www.changex.ir, or through the websites of business partners. The Client enters relevant data required by the Changex system, such as: name, address, government issued documents, proof of address. After the proper completion of registration, the Changex System launches the verification process. The Client receives notification of successful registration by email.
3.2 The registration may not be needed if the amount of payment does not exceed 1000 Euro(1100 USD). In this case anonymous registration and payment is possible. Anonymous registration allows the user to make a single payment, which means payment from one user corresponds to one invoice. Repeat payment orders from the same bank account and/or from the same IP address can be regarded as regular payments. The system may notify the Client about the regularity of his payment orders and the necessity register with the Changex System.
3.3 All information pertaining to registration, including a registration form and detailed instructions on the use of the services is available at www.Changex.ir and on business partners’ web sites. The registration form as well as the entire system is properly protected from unwanted interference by third parties.
3.4 The Provider has the right to dispose of the data provided by the Client only in a manner that complies with the relevant provisions of Act № 101/2000 on the Protection of Personal Data and on Amendments to Certain Laws, as amended. The Client provides such data, thus expressing his consent to their treatment in such amounts and for such purpose, which correspond to the generally binding legal regulations.
3.5 The Provider will send to the Client by email to the address specified by the Client in the registration form, proof of registration, as well as other instructions and a description of services.
3.6 The Provider may apply to the Client with the requirement to amend or supplement the information specified at the time of registration. The Client may also apply to the Provider to amend or supplement the information specified at the time of registration, and will deliver the new Client information..
3.7 The Provider shall not be liable for any losses incurred by the Client as a result of using his data for access by third parties. In case of loss, theft or possible misuse of any data, the Client must apply to the Provider by email or contact form, demanding the cancellation of the existing access data access and must provide new data to access his client account. The Provider will execute the cancellation of the access data without any undue delay.
3.8 Having ordered a transaction on the site, the Client gives the Provider the order to fulfil the order. The Changex System informs the Client of the receipt of application by sending a message to the Client by email, or through the website interface.
3.9 The Changex System will check every Bitcoin transaction. The Client receives confirmation of transaction and information about payment service performance.
3.10 If at the time of receipt of payment, it is not possible to process the payment, the Client receives a message in electronic form, sent to his email address, or via the web interface. When payment becomes possible, the Client receives a message in electronic form, then the Client will be given 15 minutes to carry out the payment. If the payment is not performed, the payment order will be automatically cancelled. If the Client fails to make payment within 15 minutes, then he must perform the whole payment order again.
3.11 After the subject amount from the Bitcoin transaction comes into the Changex System, the system performs the transaction from the Client’s account according to the payment order. If for some reason the transfer cannot be carried out, the transaction is repeated as many times as necessary for the transfer to be successfully completed. The Client has the right to cancel an incomplete payment, as well as check the status of the payment at any time through his Client’s account after logging in to the Changex System.
3.12 The payment is completed at the time of the transfer of the amount from the System to the Recipient’s account according to payment order of the Client.
3.13 Payments, payment orders and other transactions are accepted only through the interface of the website and are fixed by the software and hardware tools of the website.
3.14 In case of the return of funds, commission fees are deducted from the funds which have been transferred to the Client’s account. In case of cancellation of payment caused by a technical mistake or other malfunction of the Provider, the commission fees are not deducted from the funds in the client account.
3.15 The Changex System shall have the right to refuse to provide the payment service, indicating the reasons for such refusal.
IV. Duties and responsibilities of the Provider
4.1 The Provider will send the data and further instruction for access to the Client’s account to the email address specified during the Client’s registration.
4.2 In the event of disputes with the Client, the Provider is obliged to prove that the transaction which is the subject of the dispute was not influenced by technical or other failure.
4.3 The Provider will provide the Client with the possibility to check at any time the transactions and the balance of the amount stored on his Client’s account, through access to the Client account.
4.4 The Provider is responsible for the lost part of the money, stored or transferred from the Client’s account, as well as for the erroneous implementation of the Client’s transaction, where such loss or faulty implementation of the transaction are the result of a malfunction of the Changex System, instrument or other device, and the malfunction was not caused by the provable conscious or unconscious actions of the Client. However, the Provider shall not be liable for any loss suffered by the Client as a result of loss of System access data provided to the Client, or for any damages resulting from criminal acts of third parties, or due to an error on the side of the Client, which took place during the payment order.
4.5 The Provider reserves the right to block any relevant amount or the entire amount on the Client account or deactivate the Client’s account in the case that the Provider has doubts about the origin of the money or virtual money, the purpose of the transaction, unsettled payments and other concerns. Blocking the amount can be made without notice to the Client.
4.6 The Client agrees the Provider’s fee for the investigation and resolution of cases where doubts about the origin of the money or virtual money, the purpose of the transaction, unsettled payments and other concerns exist, is 490 EUR(550 USD), which can be automatically deducted from the Client’s account. The Client agrees to reimburse the Provider all additional costs and expenses related to the resolution and investigation, including but not limited to: costs of legal counsel, costs of bank fees, costs of managing a deactivated account, etc.
V. Duties and responsibilities of the Client
5.1 The Client has the right to use the Client’s account only in compliance with the commercial terms and principles published on the website www.Changex.ir. In particular, he must observe all regulations aimed at ensuring the security of money and financial transactions.
5.2 The Client is obliged to inform the Provider in case of loss or theft, as well as in the case of any possible misuse of the access data, without any delay, and submit a request for new access data.
VI. Recharge of funds on the Client’s account. Information on the status of funds and the operations carried out via the Client’s account
6.1 The Client has the right to recharge and deposit the amount of money on his account only before the payment service has been performed. The recharge of the Client’s account can be performed only in the way described on the website www.Changex.ir.
6.2 The Provider provides the Client with the possibility to obtain information about the available balance on his account at any time, using the application or the web interface, based on the Client’s request.
6.3 The provisions of this Article shall not affect the Client’s right to request the closure of his Client’s account in the manner specified in Article VII of the Commercial Conditions.
VII. Cancellation of the Client’s account, reverse exchange of money
7.1. The Client has the right to terminate the Agreement. The period of termination is equal to 15 days counted from the first day after receiving the notice of termination. The Provider will deactivate the Client’s account at midnight on the last day of termination.
7.2 In the case that the Client hasn’t performed any activity or transactions through his Client account within one year, the Provider has the right to terminate the Agreement and close the Client’s account. The Provider shall inform the Client of the termination of the Agreement and the closure of his Client’s account. The period of termination is equal to 30 days counted from the first day of the calendar month following the date of delivery of notice of termination. The Client’s account will be closed at midnight, on the last day of termination.
7.3. During the closure of the Client account, the Provider deducts from the current account balance the amount of payments made prior to the closure of the Client account, commission fees for transferring money from the Provider's bank account to the bank account of the Client as well as the penalties for breach of the Contract according to the current price list. The Provider will transfer the final balance by any possible and chosen means.
7.4 The reverse exchange of Bitcoins can be made on the Client’s order, submitted through the electronic form or through the website www.Changex.ir. In the case of reverse exchange, the Client pays to the Provider those expenses directly incurred in connection with a reverse exchange - the bank fees for the transfer of funds from the account of the Provider to the account of the Client and the difference in the exchange rate of the virtual currency published on the website www.Changex.ir. The sum of these fees will be deducted from the balance on the Client’s account. The reverse exchange of Bitcoins will be made within the deadline set for reverse exchanges. The reverse exchange will be made by any appropriate and available means of transfer.
VIII. The Issuer’s expenses and remuneration
8.1 In the case of reverse exchange of Bitcoins, as well as in the case of closure of the Client’s account, the Provider is entitled to claim reimbursement of necessary expenses related to the implementation of these transactions. Here, it is the amount of commission fees withheld by the bank during the transfer of funds, penalties caused by chargebacks, refund and fraud operations and commission fee of the Changex System.
8.2 The Provider is entitled to receive remuneration for services and penalties associated with the use of the Client’s account and the affected transactions, according to the price list, which is available at www.Changex.ir. The printed version of the price list for services is available from the office of the Provider.
IX. Сlaims on affected transactions
9.1 The Client has the right to file a claim to the Provider for wrongly executed transactions within 14 days after the determination of such operations, but not later than 1 year after the erroneous transaction. The claim must be sent to the address of the Provider in written form or by electronic mail. After receipt of the claim, the Provider will perform an investigation to determine its validity. The Provider shall, within one month of receiving a written complaint, inform the Client of the results of his investigation and report his opinion regarding the claim.
9.2 In the case of fulfilment of conditions, under which the Provider is responsible for the affected erroneous transaction (Article 4 of the Commercial Conditions), the Provider must deposit the amount of money on the Client’s account which was subject to such an erroneous transaction and for which the Provider is responsible.
X. Final provisions, changes in the Commercial Conditions
10.1 The Commercial Conditions do not affect the provisions of the generally binding legal regulations governing the protection of the consumer.
10.2 The Provider reserves the right to make changes to the Commercial Conditions, and both the amended and applicable Commercial Conditions are considered in force at the time of their publication on the Internet at www.Changex.ir.
10.3 The Client has the right to terminate the contract within one month from the date of published changes in the Commercial Conditions by giving written notice of termination to the Provider. If the Client does not terminate the contract, it will be assumed that he gives his unconditional consent to the changes in the Commercial Conditions.
10.4 The Provider manages the archiving of the Commercial Conditions.
XI. Resolution of Disputes
11.1 If the Client, under the Commercial Conditions, has filed a claim for faulty operation or unsuccessfully tries to obtain any other compensation from the Provider, he is entitled to apply for financial arbitrator. The financial arbitrator helps to resolve disputes that arise between the Provider and the Clients during the payment service provided under Act № 229/2002, on financial arbitration. For more detailed information about the financial arbitrator, The Client’s the right to apply to the competent court is not affected by the arbitration
Australia has in place the legislative framework governing the area of the prevention of money laundering which is in compliance with the latest EU regulations regarding Anti Money Laundering and Anti Terrorist financing. The Prevention of Money Laundering and Terrorist Financing Act was promulgated in July 2007.
Pursuant to the Penal Code money laundering is defined as a criminal offence.
Australia has ratified a number of international conventions. In this way Australia has put in place a comprehensive system to detect and prevent money laundering, which has been assessed by the relevant organizations (UN, European Council, European Commission, Financial Action Task Force/FATF) as a modern one and compliant with
Main features of The Prevention of Money Laundering and Terrorist Financing Act
The Changex AML Policy is designed to prevent money laundering by meeting the Australia AML legislation obligations including the need to have adequate systems and controls in place to mitigate the risk of the firm being used to facilitate financial crime. This AML Policy sets out the minimum standards which must be complied with and includes:
Anti Money Laundering Instructions and Procedure of Changex addresses the issue of money laundering in accordance with The Prevention of Money Laundering and Terrorist Financing Act, which contains a comprehensive set of measures for detecting and preventing money laundering activities.
Sanctions Policy: Changex is prohibited from transacting with individuals, companies and countries that are on prescribed Sanctions lists. Changex will therefore screen against United Nations, European Union, UK and Australia Treasury and US Office of Foreign Assets Control (OFAC) sanctions lists in all jurisdictions in which we operate.
1. Changex’s Commitment to Privacy
At Changex, we know how important privacy is to our users. That is why we are committed to maintaining the confidentiality, integrity, and security of personal information about our users. We collect only what we need and will not share your personal information with any third parties other than our identity verification partner. Even within Changex, access to your personal information is limited to a subset of employees who work on compliance and identity verification matters. We encourage you to print/download and carefully store this information.
2. Control of Information
For the purpose of data protection legislation, the data controller is Six holding ., official registered entity in Australia, where Six holding. is the owner of Changex.ir domain and all services that operates under domain. When we refer to “Changex” in this policy, we refer to this entity.
4. How we collect information
We collect information that is generated from your use of our Services and that you provide to us (such as when you register for a Changex Account as further explained in paragraph 5 below). When you visit the Changex website or use the Services, we collect information sent to us by your computer, mobile phone, or other access device. This information may include your IP address, device information including, but not limited to, identifier, name, and type, operating system, mobile network information and standard web log information, such as your browser type, and the pages you accessed on our website. When you use a location-enabled device with our Services, we may collect geographical location data or use various means to determine the location, such as sensor data from your device that may, for instance, provide data on nearby cell towers and wi-fi access spots.
5. Registration Process; Identity Verification
If you create an account or use the Services, we may collect and store the following types of information: Contact information – your name, address, phone, email and other similar information. Before permitting you to use the Services, we may require you to provide additional information (such as a date of birth, passport number, numbers that you may use or have registered with your local tax authority, or other data which can be used for personal identification purposes and that may be required to comply with applicable laws) so that we can verify your identity or address. We may also obtain information about you from third parties such as identity verification services.
When you use the Services, we collect information about your transactions (such as date, time and amount of transaction) and your other activities on our website and we may collect information about your computer or other access device for fraud prevention purposes. We may collect additional information about you through your interactions with our support team.
When you access our website or content or use our application or the Services, we (or Google Analytics on our behalf) may place small data files called cookies on your computer or other device. We use these technologies to recognize you as a Changex user; customize the Services, content, and advertising; measure promotional effectiveness and collect information about your computer or other access device to mitigate risk, help prevent fraud, and promote trust and safety.
7. How we protect and store personal information
Throughout this policy, we use the term “personal information” to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that has been anonymized so that it does not identify a specific user.
We take the privacy and security of your information very seriously. We store and process your personal information on our computers in the Germany where Changex facilities or our service providers are located. We protect your information using physical, technical, and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure, and alteration. Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centers, and information access authorization controls. We also authorize access to personal information only for those employees who require it to fulfill their job responsibilities. All of our physical, electronic, and procedural safeguards are designed to comply with applicable laws and regulations.
8. How we use the personal information we collect
We are sometimes required to compare the personal information you provide to third party databases in order to verify its accuracy and confirm your identity. This allows us to comply with state and federal anti-money laundering and “know your customer” regulations.
We will never sell or rent your personal information to third parties. We may combine your information with information we collect from other companies and use it to improve and personalize the Services, as well as our content and advertising.
Changex may use your name and email address to provide you with information about products or services that may be of interest to you, but we will not use your personal information without complying with applicable laws and, where appropriate, obtaining your consent.
10. How we share personal information with other parties
11. How to Change Your Personal Information
You may access, review and edit your personal information at any time by logging in to your Changex Account and clicking on “Profile”. You have the right to: request access to all personal information we collect about you; require us to correct any personal information which is inaccurate; and be informed of the kinds of personal information held by us. Your right of access to personal information held about you can be exercised in accordance with the data protection legislation.
12. Children’s privacy
We do not knowingly solicit or collect information from individuals under the age of 13 or knowingly allow anyone under 18 to register with our Services. If we become aware that a child under the age of 13 has provided us with personal information, we will delete such information from our files immediately.
13. How you can contact us about privacy questions
If you have questions or concerns regarding this policy (including requests for access to personal information and/or correction of personal information), you should contact us at firstname.lastname@example.org.
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